Frequently Asked Questions | One Stop Marketing

Stationery

Do I need to have a logo to get stationery designed & printed?

Not necessarily, although we highly recommend it, as the logo is used as an anchor for the rest of your brand and will help us create an effective product for you and your business. If you don’t currently have a logo, then have a look at our logo design packages.

What will my logo look like?

We aim for unique and impressive! A logo is designed to graphically represent your business and to have a good logo it should be simple, visual, target your audience and be relevant. Please view our samples to get an idea of our approach.

Can I provide feedback on the design of the stationery?

Yes. This is where we really pride ourselves, we won’t just give you a design and say goodbye. It is important to us that you walk away with a product you're happy with and a product that is highly effective for your business.

During the ordering process you have the option to choose a package with a set amount of revisions. Once we send your initial design options we will contact you for your feedback (depending on the amount of revisions included within your package).

At what size is the stationery printed?

Business Cards – 90mm x 55mm
Letterheads – A4 (210 x 297mm)
Compliment Slips – DL 99mm x 210mm

If you wish to change these dimensions then please contact us directly during working hours for special requests.

Is printing full colour?

Yes. All your stationery will be printed at a full 4 colour process on a quality stock.

I want to use my current logo?

That’s fine. We are more than happy to use your existing logo provided you are able to supply the original files or vector artwork. If the logo is of a low quality then we won’t be able to use it.
Marketing

Can I provide feedback on my marketing artwork?

Yes. This is where we really pride ourselves, we won’t just give you a design and say goodbye. It is important to us that you walk away with a product you're happy with and a product that is highly effective for your business.

During the ordering process you have the option to choose the amount of revisions you would like to purchase. Once we send you your initial design options we will welcome your feedback.

Do I need to have a logo to have marketing material designed?

Not necessarily. We highly recommend it, as the logo is used as an anchor for the rest of your brand. If you don’t currently have a logo, then have a look at our logo design packages.

Are you able to provide the content?

Once you place your order we will contact you and you will need to supply us with any text and high resolution images that you wish to include. Images need to be of a high quality (300 dpi) or alternatively we can purchase stock images at a small extra cost.

What format do I need to send you the images and text?

Images – High Resolution JPEGs (300 dpi)
Text – PDFs or word documents

This is a very important step in order for us to produce the highest quality product and to help keep the design process running smoothly. If the images you provide are low quality they won't print as well and may be blurry.

Is printing full colour?

Yes. All your marketing material will be printed at a full 4 colour process on a quality stock.
Websites

What will my website look like?

All our website packages include a homepage, an about page and a contact us page. How those pages look is all depending on your business and your brand. We will custom design the site to represent your business; this is what sets us apart from template driven websites. For example you would expect a dentist site to be clean, professional and build trust. On the other hand you would imagine a small café’s site be welcoming, creative and make you want to eat there. One thing is for certain, we will design a site that best matches your vision and strengthen your brand.

Will I be able to provide feedback on the website design?

Yes. This is where we really pride ourselves, we won’t just give you a design and say goodbye. It is important to us that you walk away with a product your happy with and a product that is highly effective for your company.

Will I be able to edit content on my website?

No. All our sites are static, built with the latest HTML, CSS and JavaScript technologies. If you wish to update any of the content you are able to by contacting One Stop Marketing directly.

Alternatively, if editing your own content is essential for you and your business then please contact us and we can talk to you about the Content Management System packages that are available.

What is web hosting?

In very simple terms, web hosting is the place that your website is parked within the internet. Your domain name e.g. www.yourbusiness.com.au, connects to your server space and very quickly uploads your site to the browser.

Can I use another web hosting provider?

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What is a domain name & do I need one?

You would recognise a domain name as ‘WWW.YOURSITE.COM’. A domain name is linked to your server space (hosting) and this is needed so that the user is able access your site. Domians are unique to your site.

How long does it take to build my custom website?

The time it takes to design the perfect website for you is all dependent on what you order and how many revisions you wish to take. We pride ourselves on working with you during the design process so that we produce a product your happy with. To do this we will need to collect your feedback and the faster we recieve it the faster the job is completed.

How do I find out how many people have visited my site?

We are able set you up with Google Analytics. This will enable you to view and monitor website statistics and measure how users interact with your website content. All you will need to provide is a Google account email address.

How many email accounts can I have?

Our Email account package allows you up to 3 email address's to be setup on a custom domain name. If you wish to include more emails then please contact us directly during working hours.

Can I get any domain name?

No. A domain name needs to be unique and they are subject to availability. We will contact you with a variety of available domain names. Remember, it is important to keep your domain name relevant to your business and brand.

Hint. Make it easy to remember and keep it short as possible.

Will you provide me with a control panel?

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Placing Orders

How long will the design process take?

The time it takes to design the perfect products for you is all dependent on what you order and how many revisions you wish to take. We pride ourselves on working with you during the design process so that we produce a product you're happy with. To do this we will need to collect your feedback and the faster we recieve it the faster the job is completed.

If you wish to get a time estimate please contact us with an idea of the materials you wish to purchase and we will be happy to assist.

How long will the printing and delivery take?

It depends on your delivery address and the products you are ordering. Some products have a fast print schedule, some take a bit longer. When a design has been finalised and approved, we send the artwork to print, and we will email you an estimated delivery date. We aim to deliver within 5-7 working days once the order is placed.

Do you deliver to where I live?

Yes, we deliver anywhere in Australia. For international delivery please contact us.

Where are you based and can I come in?

Of course you can. We are more than happy to sit down with you about your project as we understand that having a face-to-face consultation can be really beneficial for both parties. We are located at 128 Ayr Street, Doncaster, Melbourne. Come in and have a cup of tea with us.

How much does the postage cost?

Nothing! All postage from One Stop, whether small or big is free. There are no hidden or additional costs.

How can I pay for my products?

Your payment can be paid via paypal which accepts either Mastercard and Visa.

Is my payment secure?

Yes. Security is very important to us and we take it very seriously. We are constantly using the latest security systems for taking payments. Your credit or debit card information will not be stored on any of our computers.

I am having trouble with placing my order!

If you’re having trouble with placing an order it’s much better to talk to a real person (not a bot). You can contact us during working hours on 03 9111 0088 or alternatively email us at support@onestopmarketing.com.au

How can I reorder a product I've ordered before?

If you wish to reorder an order you have made in the past and don’t want to go through the whole purchase process again then please contact us directly during work hours on 03 9111 0088 or alternatively email us at support@onestopmarketing.com.au

What are 'Design Options' & 'Design Revisions'?

No. Design Options - This is the amount of different designs we will initially send you. Each design will be varied in style and layout.

No. Design Revisions - This is the amount of times you can come back to us with your feedback for additional changes. We pride ourselves on working with you, this is the part where your designs really take shape.

Can I upgrade my package at any time?

Yes. If you wish to add extra design options or revisions then please contact us during work hours and we will quote you accordingly.

Stationery

Marketing

Websites

Placing Orders

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